Hiring a cleaning service isn’t just about freeing up your weekend—it’s about trusting someone with your personal space. Whether it’s your home, apartment, or office in Auckland, asking the right questions upfront can save you time, money, and disappointment. In this guide, we’ll walk you through the 10 essential questions to ask before choosing a cleaner in Auckland.
Pro Tip: If you’re looking for a vetted, insured, and affordable cleaning provider in Auckland, explore our Auckland House Cleaning Services—we cover everything discussed below.
10 Most Important Questions to Ask Before Hiring A Cleaning Service
Most people go straight to price. But what they forget to ask could cost them more than money—like broken valuables, surprise fees, or even safety concerns. We’ve cleaned hundreds of Auckland homes and heard it all. So, here are 10 questions most people never think to ask—until it’s too late.
Have a piece of paper to write down these questions before you make your call to a local cleaning service.
1. Are You Insured and Bonded?
Accidents happen. A professional cleaning company should carry liability insurance and bond coverage. This protects you in case something gets damaged or a cleaner is injured on-site.
- Ask to see proof of insurance.
- Find out who’s responsible if something breaks.
2. What Type of Cleaning Services Do You Offer?
Do they offer one-time deep cleans, regular upkeep, or custom routines? Are eco-friendly options available?
- Serviipro, for example, offers move-in and move-out cleans, weekly maintenance, and even post-renovation cleaning.
- Clarify if services include inside ovens, fridge, or window cleaning.
3. How Are Your Cleaners Vetted and Trained?
Trust and safety are critical. Find out:
- Are staff background-checked?
- Are they trained in hygiene, disinfecting, and handling delicate surfaces?
At Serviipro, every team member passes a background check and completes our in-house cleaning protocol training.
4. Do You Bring Your Own Equipment & Supplies?
Quality tools make a difference. Ask if:
- They use high-quality, eco-friendly products.
- They bring their own vacuum, mops, and microfiber cloths.
You don’t want surprises like, “Oh, we need your vacuum!”
5. Can I Customise My Cleaning Checklist?
Every home is different. Make sure the provider:
- Accepts custom requests (e.g., don’t touch the study or focus on the kitchen).
- Provides a pre-clean checklist.
6. How Does Your Pricing Work?
Some cleaners charge by the hour, others offer fixed rates.
- Ask for a written quote.
- Confirm what’s included (travel fees, GST, extras).
Transparency is key to avoiding “gotcha” fees later.
7. Do You Guarantee Your Work?
A professional service should stand by its results.
- Do they offer a 24-hour reclean policy?
- Is there a satisfaction guarantee?
We offer a 100% Satisfaction Guarantee. If you’re not happy, we’ll come back—no charge.
8. What Is Your Cancellation or Rescheduling Policy?
Life happens. Check:
- How much notice is required to cancel?
- Are there penalties for last-minute changes?
Understanding this upfront avoids frustration later.
9. Can You Provide Reviews or References?
Don’t rely on their word—check Google reviews Trust Pilot, Glass Door, etc, or ask for direct references.
10. Do You Offer First-Time Discounts or Trials?
Many providers offer an initial discount to new clients. It’s a great way to try them risk-free.
Bonus: Questions You Didn’t Think to Ask
Here are a few more good ones:
- How many cleaners will show up?
- Do I need to be home during the clean?
- Are there pet protocols?
Conclusion: Ask Smarter, Book Smarter
Choosing the right cleaning service in Auckland is more than comparing prices. With these 10 questions in hand, you’ll be equipped to hire a cleaner who’s transparent, professional, and the right fit for your space.